Frequently Asked Questions.

A hearing test assesses your ability to hear different sounds and usually takes about 30 minutes to an hour.

You don't always need a referral, but it's best to check with the clinic or your insurance policy.

There are various types, including behind-the-ear and in-ear models. An audiologist will help you choose based on your lifestyle and hearing needs.

Costs vary widely. You may be eligible for assistance through government programs or private health insurance.

Many clinics offer trial periods. Ask your audiologist about trial options.

Adults should have their hearing tested every 6 months if you're over the age of 50, and annual check ups for under. If you notice changes in your hearing we highly recommend booking an appointment as soon as you can and our friendly team will help you.

Tinnitus is ringing or buzzing in the ears. Treatments are available to help manage it, although there's no cure.

Some services may be covered under Medicare or private health insurance. Check your policy or ask the clinic.

A fitting involves customising the device to your ears and needs. Just bring your current hearing test results and any hearing aids you use.

Keep them clean and dry, replace batteries regularly, and store them safely when not in use.

Check the battery and clean the device. If issues persist, contact your audiologist.

Many clinics treat children. Testing can usually start as early as a few months old.

Cochlear implants are devices for severe hearing loss. Candidacy depends on your specific condition and is determined by an audiologist.

Common signs include difficulty following conversations, needing higher volume on devices, and ringing in the ears.

Audiologists have extensive training in all aspects of hearing health, while dispensers are focused on the fitting and maintenance of hearing aids.

Our expert audiologist team is trained in conducting vestibular testing. Contact your GP for a referral for vestibular testing in order to be eligible for a Medicare rebate on your appointment.

Yes. When you go to your GP and obtain a referral, our patients can be eligible for a Medicare rebate on our services, having a small gap payment (out-of-pocket fee).

If you’re unsure of how to get a referral, contact your local GP or our friendly team today to find out how.